Delivery Information

We aim to make the delivery process as smooth and reliable as possible for all orders placed on our website. This page provides an overview of how we handle the shipping of your purchases.

Shipping Destinations
We currently offer delivery services to a number of regions. Please note that specific restrictions may apply to certain areas. You will be able to confirm whether we deliver to your location during the checkout process.

Order Processing
Once your order is successfully placed and confirmed, our team begins processing it. This involves preparing your items with care to ensure they are ready for shipment. Processing times are typically completed within a standard business timeframe after order confirmation.

Shipping Methods & Carriers
We partner with reputable courier and postal services to deliver your orders. The available shipping options will be displayed at checkout, allowing you to select the service that best suits your needs. The specific carrier used will depend on your location and the chosen delivery speed.

Shipping Costs
The cost of delivery is calculated based on your delivery address, the size and weight of your order, and the selected shipping service. All applicable delivery charges will be clearly shown before you finalize your purchase.

Order Tracking
Once your order has been dispatched from our facility, you will receive a confirmation email containing a tracking number and a link to monitor your parcel’s journey. You can use this to get live updates on the delivery status.

Delivery Times
Estimated delivery timescales vary depending on the destination and the shipping method selected. These timeframes are provided at the point of checkout and in your shipment confirmation email. Please note that these are estimates and not guarantees, as delays can occasionally occur due to factors beyond our control.

Failed Deliveries & Instructions
Our carrier partners will usually attempt delivery based on their standard procedures. If you have specific instructions for the driver, please try to include them during checkout where possible. If a delivery attempt is unsuccessful, the carrier will typically leave information on how to rearrange delivery or collect your parcel.

Missing or Damaged Parcels
While we take every precaution, we understand that issues can sometimes arise. If your order has not arrived within the expected timeframe or if items arrive damaged, please contact our customer service team promptly. We will need your order details to investigate and resolve the situation for you.

International Orders & Customs
For orders delivered outside our domestic base, please be aware that they may be subject to import duties, taxes, or fees levied by the destination country. These charges are the responsibility of the recipient, as determined by local regulations. We cannot predict or control these additional costs.

Click & Collect
For a more convenient option, we offer a Click & Collect service from select partner locations. You can choose this option at checkout if available. You will be notified when your order is ready for collection.

Contact
For any questions regarding your order’s delivery that are not covered here, please visit our contact page. Our support team is here to assist you.

Further Details
For more comprehensive information on our policies, please visit our main terms and conditions page at papergiftings.com.